Michigan-Based Case Management Guiding recovery, one case at a time.
MI Case Management partners with adjusters, employers, and families to coordinate care after auto and workplace injuries — with the clinical expertise and personal attention every claim deserves.
Why partners choose us
- Experienced registered nurses advocating for your needs
- Specialized in Auto No-Fault & Worker's Compensation claims
- Timely communication with adjusters, providers, and employers
- Well-established relationships with providers, facilities, and specialists across Michigan
- Compassionate, claimant-centered coordination of care
About Us Locally owned. Serving communities across Michigan.
MI Case Management is locally owned and proudly serves injured individuals throughout Michigan. We specialize in assisting individuals with complex, catastrophic injuries — particularly auto no-fault and worker's compensation claims.
Our experienced team of registered nurses assesses your specific needs, plans and coordinates care, monitors and evaluates outcomes, and advocates for your needs while focusing on positive outcomes. Our team partners with you to meet your specific needs!
What we do for you
- Assess your specific needs
- Plan and coordinate care
- Monitor and evaluate outcomes
- Advocate for your needs, focused on positive outcomes
Key Services Nurse case management, every step of the way
One mission:
Helping you recover, adapt, and regain independence after a life-changing injury.
Patient Advocacy
We advocate for patients navigating the healthcare system and the insurance industry, making sure your voice is heard at every step of the claim.
Treatment Coordination
Our experienced registered nurses coordinate treatment, schedule appointments, and keep providers aligned so recovery stays on track.
Progress Monitoring
We monitor recovery progress and maintain open communication with patients, families, and providers, keeping everyone informed and on the same page.
Additional Services
Beyond nurse case management, we offer specialized services for families, seniors, attorneys, and insurers.
Finding the right care setting for a loved one can feel overwhelming. We provide comprehensive placement assistance tailored to each individual's unique needs and preferences — helping families navigate the complex landscape of care options and ensuring the best possible match for their loved one.
Dedicated medical case management for older adults with chronic or acute health conditions. Our case managers:
- Coordinate medical care, healthcare services, attendant care, and nursing services as needs change
- Assess each client's needs, provide monthly status reports, and make objective recommendations based on input from qualified medical professionals
- Locate and connect clients with available community resources
- Support family members who are geographically or emotionally distant
- Remain independent and sensitive to difficult family dynamics
A systematic examination of a patient's medical records that identifies, organizes, and distills key clinical information into a clear, concise, and accurate overview of their medical history and care — ready for attorneys, insurers, and providers to put to work.
Research-driven market survey reports built to answer a specific need — covering pricing, provider comparisons, market trends, and potential opportunities — so you can be confident that rates are reasonable and in line with today's market.
Who We Serve Specialized support for Michigan's most complex claims
We focus on the two claim types where expert case management makes the biggest difference — for the injured person, and for everyone managing the claim.
Auto No-Fault Claims
Michigan's no-fault system is one of the most complex in the country. We guide injured drivers and passengers through it, step by step.
- Help claimants access the benefits and care they're entitled to
- Coordinate treatment with physicians, therapists, and specialists
- Keep carriers informed with objective, clinical reporting
- Support attendant care, equipment, and home accessibility needs
Worker's Compensation Claims
From the first report of injury through return to work, we keep recovery moving and everyone on the same page.
- Coordinate treatment from the first report of injury
- Monitor recovery progress and attend key appointments
- Bridge communication between the injured worker, employer, and adjuster
- Plan a safe, sustainable return to work when medically appropriate
Our Team A partnership built on care
MI Case Management is proudly led by two experienced professionals who believe every claimant deserves an advocate in their corner.
Rachel Johnson – BSN, RN, CCM
Mary Haskamp
Joslyn Goetz – BSN, RN
Refer a Case Case Referral Form
Complete the form below to refer a case to MI Case Management. Prefer fax or email? Referrals are also accepted using the contact information below.
Industry research consistently shows that injured workers whose claims include early nurse case management return to work significantly sooner — while delayed involvement can lengthen recovery time and drive up claim costs.
A case manager keeps the claimant, providers, employer, and adjuster on the same page — preventing the miscommunication and scheduling gaps that stall recovery and inflate claims.
Under Michigan's no-fault system, physician-ordered case management is a reimbursable benefit when reasonably necessary for an injured person's care, recovery, and rehabilitation.
Common Questions Case management, explained
New to working with a case manager? Here are the questions we hear most.
What exactly does a case manager do?
A case manager is a clinical advocate who coordinates every moving part of an injury claim: assessing the claimant's needs, scheduling and attending medical appointments, monitoring recovery progress, and keeping providers, the family, the employer, and the adjuster informed. The goal is simple — the right care, at the right time, without gaps or duplication.
When is the right time to refer a case?
The earlier, the better. Early case management involvement is consistently linked to faster recoveries and sooner return to work, while late involvement tends to mean longer claims and higher costs. Referral is especially valuable for catastrophic injuries, claims involving multiple providers or specialists, claimants with complicating health conditions, missed appointments, or a recovery that seems to have stalled.
Who pays for case management services?
In Michigan auto no-fault claims, physician-ordered case management is generally reimbursable through the claimant's personal injury protection benefits when reasonably necessary for their care, recovery, and rehabilitation. In worker's compensation claims, services are typically authorized and paid by the carrier or employer. We're happy to walk through coverage questions for a specific case — just ask.
Does case management really make a difference?
Yes. Claims analyses in the worker's compensation industry have found that a majority of injured workers referred to nurse case management are back to work within a few months — a markedly better rate than claims without it. Beyond the numbers, families consistently tell us the biggest difference is having one knowledgeable person guiding them through an overwhelming process.
Can case management help beyond medical appointments?
Absolutely. Depending on the case, we coordinate attendant care, home and workplace accessibility modifications, medical equipment, transportation, physician referrals, and return-to-work planning — the practical pieces that determine whether someone can truly regain independence.
What part of Michigan do you serve?
We proudly serve communities throughout Michigan. If you're unsure whether we serve your specific area, send us a quick note through the inquiry form below and we'll be glad to confirm.
General Inquiries Have a question? We're happy to help.
Not ready to refer a case yet? Reach out with any question about our services, coverage areas, or how case management can support your claim — we'll get back to you promptly.
- EmailAdmin@MICaseManagement.com
- Call616.930.7470
- Fax616.898.3050
- Mailing AddressP.O. Box 6169
Grand Rapids, MI 49516 - Service AreaServing Communities Throughout Michigan